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Call Us: 010 590 0000
Call Us: 010 590 0000
ECN recently hosted its annual Channel Awards evening in January at the Johannesburg Country Club in Woodmead. This black tie event is one of ECN’s most prestigious events on the calendar and is attended by invited partners, ECN management and staff.
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Broadband is a high-speed connection to the Internet, almost 20 times faster than a typical 56k “dial-up” modem. It is called broadband because it has much higher bandwidth i.e. capacity to send and receive data.
Almost all of today’s home computers will connect to broadband easily. Some older models (over five years old) may have less memory and processing power than required. To find out if ECN Broadband will work with your PC, please contact the ECN Network Operations Centre (NOC) below.
You can choose a delivery and activation data that’s convenient for you, form 10 working days after receipt of you order. We will dispatch and ECN engineer to you home who will install your broadband connection for you.
Whichever option you choose, you’ll receive a fast, reliable connection with a download speed of up to 1Mbps. This speed is ideal for video clips, online gaming and downloading large files like music tracks, movies and much more.
When you sign up for ECN Broadband, you only need to pay for what you need. If you choose Option 1, you’ll have a monthly usage allowance of 3GB, with Option 2 you get 5GB and if you choose Option 3, 10GB.
If you exceed your allowance, you can still continue to use your broadband connection and we will charge you between R0.20 – R0.30 per excess MB depending which broadband Option you have chosen. If you regularly exceed your usage allowance, we may contact you to discuss an upgrade to a more suitable Option.
Our fair use policy is designed to ensure your service is fast and reliable 24 hours a day. A very small number of customers use file sharing software (commonly known as “peer-to-peer” or P2P) and other applications, which constantly send and receive video and other very large files.
This type of activity uses a huge amount of bandwidth and can significantly reduce the speed at which our other customers can access the Internet, especially at peak times. Our fair use policy restricts this high bandwidth activity in peak hours to allow the majority of our customers to use their broadband connection for normal residential usage e.g. surfing, email, gaming, banking etc.
The minimum contract period is 12 months. However, if you sign-up for a 24 month contract we will provide you with a 25% discount for the first 3 months.
Yes, you can sign-up for the telephone service or the broadband service of both.
Line rental isn’t included as part of your broadband package. If you have and ECN landline, line rental will cost R125.00 per month.
All ECN customers must pay bay direct debit. All charges will be deducted from you account 14 days after the invoice date on your bill. The ECN billing cycle runs from the 15th of the month to the 14th of the following month.
We will automatically set you up on your electronic billing service when you join us. This means that you will be able to view itemized bills online, instead of getting a paper bill in the post. However if you prefer to receive a paper bill we will charge you R7.50 per month, on top of your bill.
You will receive your electronic bill on a monthly basis. If you have decided to pay the R7.50 each month to get paper bills, it will also drop through your letterbox on a monthly basis as well. You will normally receive your bill around the 15th day of each month, depending on whether the 15th falls on a weekend or a public holiday.
If you have any query of problem, you can contact us by email or phone. To do so simply call ECN’s Network Operations Centre (NOC) at 087 940 0000 or send an email to ECN at customercare@ecntelecoms.com