ECN - A Major Player
Founded in January 2005 with the specific aim of exploiting the impending liberalisation of the South African telecommunications market, ECN is licensed to provide VANS including the carrying of voice in terms of the povisions of section 40 of the Telecommunications Act 103 of 1996. ECN is headquartered in Johannesburg and has developed an electronic communications network with points of presence (POPs) in Johannesburg, Pretoria, Durban and Cape Town.
Highlights
- Only VANS in the market that is bilaterally interconnected to all of the incumbent networks including Telkom, Cell C, MTN and Vodacom.
- 21st century next-generation network with POPs located in Johannesburg, Pretoria, Durban and Cape Town.
- Fastest growing alternate network in South Africa, with a critical mass of large corporate customers and fixed line voice minutes.
- Compelling customers value proposition that provides unparalleled value in respect of price, quality and service.
- Extensive converged voice and data skills in the areas of billing, switching, MPLS VPNs, managed services, VoIP, etc.
Why ECN? An Abundance of Reasons
Cost Savings:
ECN has negotiated attractive wholesale termination rates with the incumbent national telephone networks to provide customers with top quality voice services at discounted prices on the full range of fixed-line call types. As soon as you are connected to ECN, you will see cost reductions in their monthly telephone bill immediately. ECN guarantees that customers will make substantial savings on all fixed-2-mobile, local, national and international calls.
Carrier Grade Voice Quality:
ECN guarantee 99.73% uptime for voice services with automated failover in the event of equipment failure. ECN's interconnects with the incumbent national telephone networks, enabling it to provide carrier grade voice quality on both the transmitting and receiving ends of a telephone call. ECN's voice solution eliminates all the quality problems associated with conventional VoIP / LCR solutions such as delay, signal loss, dropped calls, etc.
Service At The Highest Level:
ECN understands that the key to enhancing customers' business is much more than just a cheap call, which is why the company offers a full portfolio of voice, data and mobile services. Whether you need voice or data or a converged communications solution, ECN can help, with experts in each arena that offer professional advice to ensure that your telecommunications are running efficiently.
Customer Care:
Changing over to ECN is quick and easy. ECN provides efficient on-site installation and activation with minimal disruption to business operations and infrastructure. Once connected to ECN, the customer dials as usual - the only modification being that calls are routed via ECN. All installation activities are carefully planned and approved in advance. An ECN account manager will simplify communications and save as your single point of contact.
Information Call Reporting:
ECN's online real-time telephone management system (TMS) provides with easy-to-understand information about your telephone calls across the company. Configurable reports covering billing, invoicing, savings and diagnostics are available to the user via a 24 x 7 web interface. It is the perfect tool to help you easily monitor and manage your company's telephone costs.
State-Of-The-Art Network Operations Centre:
ECN has developed a state-of-the-art Network Operations Centre (NOC) capable of monitoring ECN's national voice and data network. The NOC enables ECN to be more proactive in anticipating, localizing and isolating problems. When problems do occur, the activities of front-line personal are coordinated and dispatched from a single control point based in Rosebank, Johannesburg. The NOC is also capable of providing an up to the minute, real-time visual summary of the status of the entire network.
